Last updated: July 15, 2024

Rex Feedback (“the App”) provides an online feedback collection solution (“the Service”) to merchants using Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

Information We Obtain from Shopify

When you install the App through the Shopify app store, we automatically gain access to certain information from your Shopify account. This includes:

  • Your full name
  • Address
  • Email address
  • Cell phone number
  • Details of your Shopify store

Feedback Information

When your customers submit feedback on your store, we collect the information they provide, which may include:

  • Submitted name
  • Submitted email address
  • Rating
  • Review text
  • Responses to questions presented in the submission form popup

Device Information

We collect information about your computer or mobile device, operating system, and browser when you use the App. We also collect metadata from your customers’ devices.

Analytics

We gather information about your use of the App, such as the frequency and scope of use, actions taken, and interactions made. Additionally, we collect analytics on your customers’ use of the App and your store.

Information Collection Technologies

We collect personal information directly from you, through your Shopify account, or using the following technologies:

  • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit All About Cookies.
  • Log Files: Track actions occurring on the Site, collecting data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

How We Use Your Personal Information

We use the personal information we collect from you and your customers to provide and operate the Service. Additionally, we use this information to:

  • Communicate with you
  • Optimize or improve the App
  • Provide you with information or advertising relating to our products or services

Data Processing in Europe and Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to request corrections, updates, or deletions. To exercise this right, please contact us using the contact information provided below. We process your information to fulfill contracts with you or to pursue our legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.

Sharing Your Personal Information

We do not sell your personal information to third parties. We will only share your information in the following circumstances:

  • With service providers who assist us with the internal operations of the App. These companies are authorized to use your personal information only as necessary to provide their services to us.
  • To comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or to protect our rights.

Security and Data Retention

We retain your personal data as long as the App is installed in your Shopify store. Afterward, we retain your personal information as necessary to comply with legal obligations, resolve disputes, and establish and defend legal claims.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us by email at contact@rex-feedback.com.